Technical Support
Do you have technical question? Do not hestitate to contact our support team.
Submit a request
For technical information, assistance or product complaints, please contact our support team.
Opening hours.
Europe
From 7:00am to 8:00pm (Local time – Paris)
+33(0)4 67 47 60 61
Asia
From 2:00pm to 03:00am (Local time – Singapore)
+33(0)4 67 47 60 61
North America – East coast
From 01:00am to 02:00 pm (Local time – Miami)
+(1) 929 207 9582
Because it is essential to be able to count on us.
As a pioneer in our field, we make it a priority to support and guide our partners and customers with care.
Every effort is made by our team to improve customer satisfaction and ease of use.
If you need further technical information about our products, all questions are expertly answered by our technical support team Monday to Friday by phone, email or directly via the contact form.
To help you integrate our products,
A documentation area and free software are available for you to discover below.
Warranty.
We guarantee our products against defects that may appear under normal conditions of use, within 24 months of dispatch.
As the operating parameters of the beacons can be modified by the user, this warranty does not cover cases where the estimated life expectancy is less than the warranty period.
You can use the page’s filters to search for autonomy tables. You can also find out more about our warranty policy on the GTC page of our website: https://elainnovation.com/cgv/
We can also offer you extended warranty packages on all our products. For more information on extended warranty, please contact our sales department.
Return procedure.
To organize a return, you must contact technical support ([email protected]), who will ask you for a description of the defect(s) in order to carry out the diagnosis necessary to take into account the product’s warranty.
Once the preliminary diagnosis has been carried out, ELA Innovation support will send you a Return Merchandise Authorization (RMA) request form, which must be enclosed with the products to be returned.
Products must be properly packaged (preferably in the original box). The customer assumes full responsibility for the proper packaging of devices under warranty when returning them to us.
In accordance with our general terms and conditions of sale, you are responsible for the return shipping costs. ELA Innovation covers the cost of returning repaired or replaced equipment.
