Bluecold® - Support

Yes, in the case of a large fleet of vehicles, the drivers’ smartphones may be managed by a dedicated IT department. In this case, we offer our customers the possibility of installing the application via an APK file. Please contact us to find out more about the terms and conditions of this service.

No, if the driver’s phone is restarted, the application is restarted automatically.

Yes, a single HTTP GET request is all it takes to obtain a sensor’s temperature history over a given period. The response is a timestamped JSON, directly usable in any third-party system (ERP, CMMS, dashboard, etc.).
Example of what the API returns (A UNIX timestamp and a temperature value):
{
“sensorValue”: [
{ “ts”: 1751292795758, “value”: “{\”type\”:\”temperature\”,\”value\”:26.87}” }
]

Yes. A GET request to the Relations API instantly returns the list of sensors attached to an asset (cold room, vehicle, etc.), or conversely the asset containing a given sensor.
This allows a third-party system to automatically reconstruct the complete fleet map (sensor ↔ equipment) without any manual input.

On the BlueCold® platform, the “Sensors” page displays the latest information for each sensor. The battery status of each sensor can be viewed on this page.

Yes, the “Gateway” page provides an overview of all working gateways, whether smartphone applications or fixed gateways. It provides an overview of each gateway’s last communication date and operating status.

Oui, plusieurs langues sont proposées. (Français, English, Deutsch, Espanol, Italiano, Portugues). N’hésitez pas à nous contacter si une langue n’est pas disponible.